Separate access trouble from door trouble
If the wall station works but a remote does not, report that distinction. Luke’s can discuss the accessory, compatibility and programming scope before considering a new operator. If no control moves the door, include that detail too; the fault may extend beyond the remote or keypad.
Coordinate shared controls
Identify the authorized contact and the number of devices to retain when several people use the garage. Explain whether a control was lost or replaced. The service plan should say which accessories will be configured, while access codes and other security details stay out of the online form.
Your questions
Can the same visit cover several household remotes?
Tell us how many devices and operators are involved when booking. Each accessory needs to be identified so the service scope can include the intended controls.
Does an app problem mean my keypad also needs replacing?
Not necessarily. List which access methods still work and their model details. The assessment can distinguish a connected feature issue from a separate keypad fault.
