Treat an uneven door as an access problem
When a door hangs unevenly, do not walk or drive under it. Tell us where it stopped and whether the garage has another entrance. A photograph from outside the travel area may help communicate the position without touching the mechanism.
Repair the cause of the derailment
The service assessment considers rollers, tracks, cables and section damage together. Simply returning a roller to the track may leave the underlying fault unresolved. Ask what caused the displacement and what checks are included before normal use resumes.
Your questions
Should the driveway stay clear while I wait?
Keep people and vehicles away from a door that is hanging unevenly. Avoid using the opening as a shortcut, even if there appears to be enough room below the door.
Can a door be off track even if the motor still responds?
The operator responding does not confirm the door is supported correctly. Stop powered operation when a roller is displaced or the sections are skewed and arrange an assessment.
