Describe the last ordinary attempt
State which control was used and whether there was a light, sound or movement response. Include where the door stopped and any visible obstruction from a safe position. Repeated attempts are unnecessary when movement is damaged or unstable.
Keep safety equipment in service
Do not defeat photoelectric sensors or increase force to make an unexplained fault disappear. Different causes can produce similar closing behavior. Ask what finding supports the proposed repair and which model-specific operating guidance applies afterward.
Separate additional property work
Biscayne Park directs owners to its Building Permit Coordinator for scope questions and notes that exceptions can apply. If the repair becomes a new installation with wiring or mounting changes, clarify that work before approving it. A controls repair should not conceal a separate building task.
Your questions
Does a door reversing near the floor always mean bad sensors?
No. The cause should be assessed using the actual equipment and movement.
Can I use force settings from a video for another model?
No. Do not make model-agnostic adjustments to mask a fault.
