Bring the equipment details into one request
Share the operator brand and model if readable from the floor, and tell us whether the keypad or wall button still works. A receiver added years after the opener was installed can change remote compatibility. Keep personal access codes private and avoid buying a replacement control only because its casing looks familiar.
Coordinate a repair in a managed property
A common parking system is different from an opener serving one residence. Ask the manager which equipment belongs to your unit and who approves service. The Town's project portal can support a later replacement requiring documentation, but it does not identify an electronic fault or replace the equipment manual.
Your questions
Can a door that closes only while holding a button be left that way?
That behavior needs assessment under the manufacturer's instructions. Do not use it as a routine substitute for a correctly functioning safety system.
Can the old keypad stay with a replacement opener?
Only if its compatibility is confirmed. Include any needed keypad, remote and vehicle-control changes in the replacement proposal.
Helpful reading
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