Describe the sequence of the problem
Tell us whether a loud noise came before the door stopped, whether one side changed position and whether the motor still responds. Do not pull the release or lift the door to demonstrate its weight. Those observations should be gathered without exposing anyone to unsupported movement.
Compare the complete repair scope
The spring specification must suit the door, and associated lifting parts may also need attention. Ask which findings support each recommended replacement. A higher cycle rating can be discussed against expected use, but it does not create a promise about the date of the next failure.
Keep a Sweetwater replacement decision separate
The City's Building and Zoning department handles local project review and permit-status inquiries. If the assessment leads to a different door assembly or covered alteration, confirm that process for the proposed work. A spring repair request should not silently become a construction project.
Your questions
Can I replace only the broken spring on a two-spring door?
DASMA recommends replacing both on a two-spring system. Have the technician explain the compatible scope for the actual assembly.
Does the motor's light prove the door is safe to operate?
No. The electrical response does not establish that the lifting system is intact.
